подсказка
We work around the clock
Tel: +79237466372
e-mail: support@el-change.com
Now: we are online

FAQs

The application has been payed. When is my wallet going to be recharged?

The transfer of funds to your the wallet is performed almost immediately. If it did not happen (within 10 minutes), check the status of your application in section “Applications” of your account. If there are no errors, please, contact the support service.

 

Is it possible to cancel an application?

A completed application is nonreversible. That means that by this application your funds are nonrefundable. If the application is paid but not completed, you have a possibility to return your money (less transfer commission fees charged) by e-mailing the support service from section “Contacts”

 

Is it possible to pay directly from the wallet?

Absolutely not. You can do it only through the application on the web-site. Direct payments will be returned less transfer commission fees charged

 

Is it possible to exchange more than it is reserved?

Yes, it is possible. You will need to create an application. As soon as the funds are accessible, you will be sent a notification on your e-mail, where you can find the link for continuing with an exchange.

 

What are the commission fees?

The commission fees are already included into exchange and are reflected on the step of creating an application, as well as fees for transfer of payment system.

 

I entered the wrong wallet number for receiving funds. What should I do?

Unfortunately, you cannot cancel confirmed payments. If the wallet number is incorrect, in this case the payment will not be received. Thus, you have to contact us, and we are going to return you the payment less transfer commission fees charged

Service Comments
2020-10-02onezechina6

Great and fast... thank you!

2020-09-14mdhz786

Went smooth.

2020-08-12bestdzshop

Thanks

2020-08-12ale96668333

اريد ان اجري عملية ارسال اخرى لكنني لا اجد خيار البنك في الموقع

2020-08-05kareem

good and fast site thank u very much

2020-07-15anikeoodi

Thanks you Swift response

2020-06-21alexaclaud32

Flowing like water, all great. Thanks

Leave feedback

We work on the improvement of our service daily. We would be grateful if you could leave your feedback.
Your name:
Your feedback:
Thank you for your feedback. It was helpful for us. Have a nice day!
All feedbacks