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e-mail: support@el-change.com
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The application has been payed. When is my wallet going to be recharged?

The transfer of funds to your the wallet is performed almost immediately. If it did not happen (within 10 minutes), check the status of your application in section “Applications” of your account. If there are no errors, please, contact the support service.


Is it possible to cancel an application?

A completed application is nonreversible. That means that by this application your funds are nonrefundable. If the application is paid but not completed, you have a possibility to return your money (less transfer commission fees charged) by e-mailing the support service from section “Contacts”


Is it possible to pay directly from the wallet?

Absolutely not. You can do it only through the application on the web-site. Direct payments will be returned less transfer commission fees charged


Is it possible to exchange more than it is reserved?

Yes, it is possible. You will need to create an application. As soon as the funds are accessible, you will be sent a notification on your e-mail, where you can find the link for continuing with an exchange.


What are the commission fees?

The commission fees are already included into exchange and are reflected on the step of creating an application, as well as fees for transfer of payment system.


I entered the wrong wallet number for receiving funds. What should I do?

Unfortunately, you cannot cancel confirmed payments. If the wallet number is incorrect, in this case the payment will not be received. Thus, you have to contact us, and we are going to return you the payment less transfer commission fees charged

Отзывы о сервисе

good service


Très lent


1000% Recomendado, son un excelente intrcambio, muy rapido, muy buena atencion al publico, sin mas nada que decir... son lo mejor, is recomiendo ampliamente, desde Venezuela Juam Rondon


Nice service Thank You


good and trusted exchange


Обменник действительно хороший, мной был ошибочно указан кошелек вместо карты, на которую должен был быть перевод. Письмо об этом увидела не сразу, но когда написала претензию ситуацию быстро исправили, молодцы


быстро и удобно, благодарю!

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